Mobility Scooter FAQs

We know that buying a mobility scooter can be complicated so we have some questions and answers that should help to make life easier.

COST

How much should I pay?

Mobility scooter prices depend on the type you buy and whether you want to buy a new or reconditioned model. You can pay as little as £400 for a new portable mobility scooter, or as much as £8,000 for a top-of-the-range Class 3 scooter for the road.

There are plenty of small and medium-sized scooters available for between £800 and £2,000. The old adage applies equally to mobility scooters and cars. You get what you pay for.

At advantage Mobility we have selected a range of scooters that we consider to be the best value for money and we will ensure that you get the right scooter for your needs.

Give us a call on 0800 024 8975 or visit us at;

The Lifestyle Centre in the Bridgeway Centre.
at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need

Mobility Scooters

from Advantage Mobility

How much do mobility scooter batteries cost?

A pair of batteries usually costs around £100. Mobility scooters operate on a 24v system comprised of two 12v batteries that are charged together on the scooter and it is recommended that both should be replaced at the same time regardless of whether one or the other is in good condition.

Mobility Scooter batteries

from Advantage Mobility

Mobility scooter prices

There are pros and cons associated with buying a second hand scooter and we would be happy to assist you in this regard, or visit our guides to buying a new scooter or second-hand scooter to understand what each entails.

Mobility Scooter prices

We’re here to provide you with helpful advice.

How much does it cost to run a mobility scooter?

Mobility scooters are extraordinarily cheap to run. Charging the battery overnight will cost you about 10p.

Mobility Scooter prices

We’re here to provide you with helpful advice.

FINANCE

Are you eligible for Motability?

Do read this helpful information from SAGA.

SAGA Article on Motability >>

Please note, we cannot be help responsible for content on 3rd party websites.

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SIZES AND MODELS

What should I take into consideration before buying a mobility scooter?

Here are some general guides.

We do recommend that you come and see us or arrange a home visit so we can conduct a professional assessment should you have any doubts about what you are looking for or may require.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Motability

On journeys do you need to take your mobility scooter out in the car with you?

If this is the case, then a foldable scooter or a model that is easily dismantled for transportation should be at the top of your list.

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How big are you? What is your body size and weight?

These may be personal questions, but whether you have a big or a small build, you need to choose a mobility scooter model that will best accommodate your size and shape so that you find it comfortable and practical to use.

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Will you be mostly travelling on bad, cracked pavements and uneven ground?

Then you will probably require a four-wheeled mobility scooter to provide you with maximum stability and comfort. It may also be worth considering a model that has greater ground clearance and perhaps with suspension fitted.

Think about the surfaces you are likely to use your mobility scooter.

Not got much space to manoeuvre a scooter in at home or around the shops?

Then you will need a scooter that offers excellent manoeuvrability, such as one of the three-wheeled models.

Think about the surfaces you are likely to use your mobility scooter.

What about the access to your property? How wide is it?

You will need to pay attention to a scooters size and choose a model that you can get onto your property – it’s no good picking a mobility scooter and finding it is too wide to fit through your front gate! The dimensions of all the mobility scooters we are offer should be easily found on our website. If you cannot find what you are looking for, please don’t hesitate to contact us. Everyone has different needs and we are more than pleased to give you help and advice on choosing your mobility scooter.

Need advice?

Do call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Wecan help you think about access in your own home.

Can you buy a mobility scooter battery that will cover longer distances?

If your model will allow you to change battery sizes, you can replace your standard battery with a high-capacity pack that will take you further, typically doubling your range. However, they will cost more and be heavier to lift. Find out from our staff about whether you can upgrade your existing system and the extra costs – such as buying batteries and servicing your scooter – before you commit to buying a newer or bigger model.

Need advice?

Do call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

We can help advise you on many matters relating to mobility scooters.

Which mobility scooter is best for travel?

There are two types of boot or travel scooters:

  • Foldable scooters allow you to remove the battery and unlock the tiller at its base before you fold it down so that it’s ready for transporting. They reduce down to a compact shape and you can usually freewheel them, just like a wheelie suitcase.
  • Dismantling scooters divide into five or six parts (seat, battery, tiller, chassis, basket and sometimes also the rear driving unit).

Visit our shop and we will demonstrate the various models and assess which is the best for your needs.

Need advice?

Do call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

We can help advise you on many matters relating to mobility scooters.

INSURANCE

Do I need insurance for my mobility scooter?

At the moment you are not legally required to have insurance for driving your mobility scooter on the road.

Advantage Mobility believes that taking out insurance is a sensible precaution.

You can take out an insurance policy to cover your mobility scooter against accidental damage or theft. This will also protect you in the event of third party liability, in case of damage or injury caused by you to someone else or their property whilst riding your mobility scooter. We have partnered with various specialists in mobility insurance and they have many years of experience in dealing with all aspects of mobility liabilities.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Specialist insurance is not (yet) a legal requirement but public liability cover will give you peace of mind in case of any mishap.

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MAINTENANCE, SERVICING, BREAKDOWNS AND RECOVERY

Mobility Scooter Maintenance – Taking care of your mobility scooter.

Modern mobility scooters are very reliable. However, it is always a good idea to have an annual service, just to keep it in tip-top condition.

Here are a few other tips to keep your scooter running smoothly:

Get into the routine of charging your batteries when you return from a journey. Not only will this help with the long term life of your batteries, it will also reduce the chances of you running out of power and being stranded on your journey.( See our battery maintenance tips and procedure below.)

Try to keep your mobility scooter clean and dry and avoid leaving it exposed to damp and rainy conditions

Rain covers are available to protect your scooter and also keep you dry in the rain, talk to us about an appropriate combination.

Do not overload your mobility scooter with heavy items. Things like tinned food, bottled beverages and potatoes can be heavy – if you carry too much and overload your scooter it could affect its stability and the overall performance of your batteries.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Specialist insurance is not (yet) a legal requirement but public liability cover will give you peace of mind in case of any mishap.

Looking after your scooter

General Maintenance

Keep your mobility scooter clean. This will help prevent dirt and grime from getting into any moving parts and causing premature wear. In this regard, power washing the motor, electrical and hand control areas is NOT recommended as water ingress will cause damage to components.

Check the scooter’s underside and remove any obstructions you find.

Check the tyres for nails and thorns, any visible cuts and signs of uneven or excessive wear.

Keeping your mobility scooter dry and clean after use will help stop any premature corrosion and wear.

If possible store your scooter in a clean and dry environment. Mobility scooters perform much better and run more smoothly if not subjected to extreme temperatures or damp.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Mobility Scooter Battery Care

Here are a few basic rules to help you keep your batteries in tip-top condition:

Keep your batteries fully charged – a fully charged up battery runs very efficiently by releasing a small amount of power known as a “trickle charge”. Every time you get back from a trip out put your scooter on charge, even if you have only nipped down to the corner shop.

Keep your batteries clean – if you go out in the mud and rain wipe them down with a dry cloth before you put your scooter away, also try and make sure the terminals are greased.

Keep your batteries cool – don’t store them near fires or radiators. This could be dangerous and impair the performance of your batteries.

If these simple rules are followed, you should increase the lifetime of your batteries.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Do I need to service my mobility scooter?

Yes, it’s recommended that you do this once a year or at any point when you notice a change in performance, such as unusual noises or squeaks or if the tyre tread is becoming shallow.

Contact our staff to find out what service is suited for your scooter and how much it will cost.

How often should I charge my mobility scooter battery?

The secret to battery life is how you maintain it over its lifespan.

When you first get your scooter follow the steps below to ensure it is correctly charged and maintained.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

BEFORE YOU CHOOSE YOU SCOOTER

Useful tips...
  1. Charge your batteries for 24 hours
  2. The scooter will then be ready for use, but the first time you use it the batteries will only give about 70% of their capacity.
  3. As soon as you get back from your first run, plug in the charger and leave it plugged in to charge overnight.
  4. The next time you use your scooter, your batteries will give you about 75% of their capacity.
  5. Again after use, give the batteries another overnight charge.
  6. After 15 to 30 of these charge and discharge cycles, the batteries will give 100% of their charge capacity.
  7. REMEMBER……..every time you use your scooter, charge the batteries overnight. You cannot overcharge your batteries BUT you can undercharge them. This can cause irreparable damage and will invalidate the battery warranty. NEVER allow the batteries to become completely discharged.
  8. If you are planning to use your scooter for an extended period, charge your batteries for 24 hours every 2 weeks.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

A word of caution
  1. When charging your scooter ignore the green light on the charger unit, as it does not mean that the battery is necessarily fully charged.
  2. Before embarking on a long trip, remember the limitations of your batteries and plan your route carefully.
  3. Always read your user handbook for a guide to battery charging.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

How long should mobility scooter batteries last before needing to be replaced?

This depends on how often you use your scooter, but you could be looking at around 18 months to two years. When your battery is fading, you’ll notice its capacity will reduce and you won’t be able to travel the distances you once did on a single charge. For this reason, it’s a good idea to book an annual service and consider replacing your batteries then. Bring in your scooter and we will do a free assessment on the condition of your batteries and advise you whether they need replacing or maintaining.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

How often should you service a mobility scooter?

Mobility scooters should be serviced once a year. Make sure your dealer provides the necessary back-up and support.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

OPERATING A SCOOTER

How do you dismantle a boot scooter?
  • First, you unlock the seat underneath and take it off (once detached, some seats also fold and armrests detach).
  • Second, remove the battery – some simply lift out and others require you to depress a lever. Some models now allow you to split the chassis into two at this stage.
  • Finally, you unscrew the tiller or fold it down. If you’ve lost your instruction manual, some manufacturers hold these online, so it’s worth a search if you need extra advice – or you could contact the manufacturer directly.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Will I be able to lift a boot scooter on my own?

There is no guarantee that you’ll be able to handle a scooter on your own, particularly foldable versions as they are heavy and can be awkward to lift.

With dismantling scooters, the tiller is usually the heaviest part so it’s best to try lifting it before you buy. You can buy hoists to lift them in and out of cars.

Pop into our showroom and we will demonstrate the latest systems for you.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

What's the maximum weight a mobility scooter can carry?

Scooters typically have a maximum carrying capacity of 18-24 stone. We will check which scooter is suitable for you in terms of comfort and capacity, as well as for your travelling and living environment.

Overall weight can affect performance – the heavier the user, the more the machine will struggle up hills and over certain terrain.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Will my mobility scooter cope with hills?

Mobility scooters tend to struggle with hills, but that doesn’t mean to say you can’t use them in hilly areas. Generally, they can cope with a small slope – the same gradient used for wheelchair access ramps (1:12).

Some can cope with a slightly steeper slope (1:8) but any steeper and they are likely to cut out.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Are there parking restrictions for mobility scooters?

Parking restrictions for mobility scooters vary, so contact your local authority.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Are you allowed on motorways or dual carriageways with a mobility scooter?

You are not allowed on motorways and when using a dual carriageway you must. have a flashing orange beacon.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Are there rules for driving a mobility scooter on the pavement?

It’s illegal to travel at more than 4mph on the pavement. If you have an 8mph mobility scooter you must put it into low range when on the pavement.

You need to be vigilant at all times as you are below the eye line of most pedestrians – and pedestrians have right of way.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Can I get my mobility scooter into a car?

Most transportable mobility scooter models have been designed so they can fit easily into most cars by either folding down or dismantling it into easily manageable pieces, which are then stowed in the boot or on the back seat.

You are also able to take apart some of the larger mobility scooter models, however, because of their size the component parts will be heavier to lift. Although larger scooters are more comfortable to use – they are less easy to transport and this should be taken into account when making your purchase.

If you have a people carrier/MPV, or an estate car you may be able to get your scooter in using ramps. Although this is fairly straight forward, it is important that you select the right scooter and ramp combination. We will be happy to advise you on the correct size and type of ramp to suit your needs.

If you don’t mind fitting your car with a hook and a pulley lifting system, you have the option of being able to hoist a mobility scooter into your car. Again it is important that you make sure that the car and scooter are compatible with the hoist system you have fitted.

We are happy to advise you on these types of combinations, please contact us for more information.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Do you need to register a mobility scooter with the DVLA?

Class 3 mobility scooters must be registered with the DVLA and show a nil-rated (no charge) tax disc. Dealers should do this for you.

Are mobility scooters allowed on the road?

Only mobility scooters with full lights and indicators are allowed on the road, where the maximum recommended speed is 6-8mph

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Is there a Highway Code for mobility scooters?

The British Healthcare Trades Association issues a Highway Code for mobility scooter users.

Many of the important points are covered in this FAQ.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Do you need to take a test to drive a mobility scooter?

You don’t have to pass a test before using a mobility scooter. If you’ve never driven before, the dealer should spend time with you ensuring that you know how to use the scooter safely.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

Where can I go and do I need road tax?

If you have a mobility scooter which is not capable of more than 4 mph you do not need to hold any “road tax”. However, if your mobility scooter is capable of more than 4mph, you are obliged to apply for a tax disc. Request a copy of the tax disc application form. (Please click this link to the Direct.gov website) The disc is free of charge and it is essentially a registering process for your machine.

Generally speaking, mobility scooters can be driven (with care!) on public pathways and pavements and the larger scooters, the ones that travel at 8 miles per hour, are legally allowed on the roads. However, experience has taught us that driving your scooter on public roads should be avoided wherever possible.

Do remember though, that there are some obligations and restrictions as to where you can you use your mobility scooter.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

Looking after your scooter

CLASS 2 MOBILITY SCOOTERS

Class 2 info.

These scooters can legally travel up to 4mph (6.4kph)   on pavements and are allowed on the road to cross from one side to the other. Basically this allows you to drive anywhere you are permitted to travel on foot. The Class 2 category includes any 4 mph, mid-range and travel mobility scooters

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

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CLASS 3 MOBILITY SCOOTERS

Class 3 info.

Class 3 category mobility scooters tend to be larger, than those found in Class 2, and can be driven on the roads where they can travel up to a speed of 8mph (12,8kph). Most class 3 mobility scooters have two speed settings, usually changed by a switch so it is possible to drive at 4mph (6.4kph) on the pavement, and switch to 8mph (12.8kph) for travel on the road.

Remember – 4mph (6.4kph) is the maximum speed permitted on the pavement or footpath. 8mph (12.8kph) maximum speed is permitted only on the road. Not for use on the pavement or footpath.

You do not require a driving license to use a Class 3 mobility scooter, but you should always obey the Highway Code at all times, including complying with relevant eyesight requirements and not driving under the influence of alcohol, drugs etc.

Class 3 mobility scooters are not allowed on motorways, bicycle tracks or in bus/cycle lanes. Although legally allowed on dual carriageways, they must be fitted with a compliant sized flashing beacon – this is not recommended.

The law requires all Class 3 mobility scooters to be fitted with the following as a legal requirement: lights and indicators front and rear, horn, rear view mirror, rear reflectors and a manual handbrake. A flashing beacon can be used when driving on the road to warn other road users of their presence, and must be used if driving on a dual carriageway.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

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GUARANTEES

What guarantees come with mobility scooters?

At Advantage Mobility depending on the scooter and the maintenance package you choose, we can offer a range of guarantees from 1 to 3 Years.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

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STORAGE AND SECURITY

What guarantees come with mobility scooters?

At Advantage Mobility depending on the scooter and the maintenance package you choose, we can offer a range of guarantees from 1 to 3 Years.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

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TRAVELLING AWAY

Can you take a mobility scooter on a plane?

The only general rule with boot scooters is to contact the airline in advance and provide details about your scooter to obtain prior permission. They’re likely to ask you for the make, model, weight, size and whether it folds or dismantles.  You’ll also need to know what type of battery your scooter has, and its weight. Take the operating manual with you when you fly. You won’t be able to take it on as hand luggage, so it will have to travel in the hold.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

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Can I take a mobility scooter into shops or shopping centres?

You may be able to take your scooter into shopping areas but don’t always assume it’s allowed – it will depend on the regulations of the business. Reasonable concerns will be that the scooter could get stuck in a tight space and block a pathway, or that the scooter owner will travel too fast in a crowded environment or use the scooter without consideration to other shoppers. To find out about using your mobility scooter on public transport visit our guide on how to use a mobility scooter.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

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TRADE INS

What's the difference between new and second-hand mobility scooters?

Many people trade in their old models to part-exchange or upgrade to a different one, so you’ll see lots of second-hand and reconditioned models for sale on the internet and in mobility shops.

Expect to see a reduced warranty on them – around three months, say, as opposed to a full year or more.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

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What is your returns policy?

In store purchase.

In most cases we will have done a thorough assessment of your needs and it is unlikely the product will not be suitable for your personal needs. However there may be other circumstances that arise and we will always assist you in the best possible manner to resolve your concerns.

In the event that you purchase a product through us on the internet, you may return your product to us provided you do so within 14 working days. This should be in “as new” condition and returned in the original packaging as per the distance selling regulations. A charge will be made to cover the cost of return carriage.

For full details please click this link http://www.hmso.gov.uk/si/si2000/20002334.htm or call us on xxxxxxxxxxx and we will be pleased to help you.

Give us a call on xxxxxxxxxxxxxxx or visit us at The Lifestyle Centre in the Bridgeway Centre at NG2 2JD just outside of Nottingham Town Centre, and we will gladly provide you with all the information you need.

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