No Quibble Return Policy

If you are not entirely satisfied with the products you have ordered, you may return them to us for exchange or a refund.  You must notify us within 14 days of receipt of your order for a refund.

Products outside of the 14 day period can only be returned for an exchange and we must be notified within 28 days of receipt of your order.

All goods must be returned unused and with their original packaging.

This cancellation policy does not affect your legal rights, for example in respect of goods that are faulty.

Returning Your Items

Where you wish to return an item to us then please contact our customer services team on 0800 0248 975 to arrange your return.

There are 3 different ways to return your items and we have listed these below to help you choose the right option or you;

Post your items back to us

You can post any items you wish to return back to our head office at your own expense. You can send them via Royal Mail or the courier of your choice.

Please note: We will not be able to refund the cost of any postage. We strongly suggest sending items using a ‘tracked’ method as we are unable to offer refunds on lost items.

Pop into our showroom

You can return your items to our showroom in person for a full refund.

We will be able to process the refund there and then providing you bring the card used to make the payment with you and all other conditions of refund (listed above) are met.

Arrange a collection

If you are unable to arrange the return of the item yourself or drop it off at our showroom we can arrange a collection for you.

Please note: There will be a courier charge, subject to your location, which will be deducted from the balance to be refunded. We will inform you of the charge when arranging collection.


We cannot give any refunds on Special Order items which are built to your specification.

For reasons of hygiene and cross infection, our returns policy does not extend to the following products if opened and/or the product has been used: 

  • Mattresses
  • Mattress Toppers
  • Pillows
  • Incontinence Products
  • Urinals, Commodes and Bed Pans
  • Personal Hygiene Products

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.


Refunds will normally be processed within 10 working days of receipt of the returned item. Depending upon your credit / debit card provider, your card should be credited 10 days after the refund has been processed.