A word on our Warranties
A warranty is a term of a contract between you and the trader or manufacturer. This gives the seller or manufacturer a responsibility to repair or replace the product if it is damaged or faulty.
Advantage Mobility prides itself on its quality of service and after sales care. We strive to ensure that you are happy with your purchase at all times and will respond speedily in the unlikely event that your product develops a fault during the warranty period. We have an in-house team of qualified and experienced engineers who can carry out manufacturer approved repairs to our Scooter products. We do not outsource this service to other companies as many of our online competitors do. This enables us to control our quality standards and ensures that repairs are completed safely, according to standard and in a timely fashion.
All scooters are sold with a manufacturer’s warranty for a period of either 12 or 24 months (please see individual product details). This warranty covers the parts and labour costs of any repairs that may be required during that period.
The manufacturer’s warranty does not extend to replacement of items due to normal wear and tear which includes any of the following:
- Light bulbs and fuses
- Motor brushes
- Seat upholstery and plastic shrouds
Batteries are normally cover by a limited warranty for a period of 12 months subject to the battery charging regime being followed. We require that the manufacturers stipulation that the scooter must be serviced annually to ensure the warranty is valid.
We are authorised to carry out servicing. If the scooter is not properly serviced at the required intervals this will invalidate the warranty. Any repairs or modifications not undertaken by an authorised deal will invalidate the manufacturer’s warranty.